CIO, Thursday, June 6th, 2024
Salesforce Updates Sales And Service Cloud With New Capabilities
The CRM software provider also said that the vector database inside Data Cloud is now generally available for enterprise use.
more →
Back Issues This Week → Popular →
All issues › Archive
Salesforce — Archive
209 articles · page 4 of 5
Salesforce News, Thursday, April 25th, 2024
Salesforce Unveils Zero Copy Partner Network, An Ecosystem Committed To Secure, Bidirectional Zero Copy Integration With Salesforce Data Cloud
The Zero Copy Partner Network features initial partners Amazon Web Services (AWS), Databricks, Google Cloud, and Snowflake, and adds Microsoft, all committed to zero copy integrations with Salesforce that give customers a secure and cost-effective way to connect and take action on all of their data
more →
Salesforce News, Monday, April 22nd, 2024
IHG Hotels & Resorts Aims To Boost Guest Loyalty With Salesforce
IHG Hotels & Resorts will become the first global hospitality company to standardize on Salesforce Loyalty Management
more → eWeek, Tuesday, April 9th, 2024
Salesforce And AI: How Salesforce's Einstein Transforms Sales
Explore how Salesforce uses AI to drive business growth and success in today's competitive landscape.
more →
The Futurum Group, Monday, March 25th, 2024
Salesforce Shows Next-Gen Contact Center Innovations At Enterprise Connect 2024
At Enterprise Connect 2024, Salesforce announced significant updates to its Service Cloud and contact center solutions, emphasizing a unified approach to integrating AI and data analytics
more →
Salesforce News, Friday, March 15th, 2024
25 Years Of Innovation: Sales Cloud EVP Reflects On Waves Of Change And Looks Ahead
An engineer by trade and a sales enthusiast by choice, Karkhanis, Salesforce's EVP & General Manager of Sales Cloud, is just as fired up about his team's product innovations as he is about the art of selling.
more → Salesforce News, Tuesday, March 12th, 2024
Salesforce Pro Suite Launches As An Enhanced All-In-One CRM Solution For Growing Businesses
Pro Suite helps small businesses get the most out of their CRM as they mature, combining marketing, sales, service, and commerce capabilities in one simple, out-of-the-box experience
more → Salesforce News, Wednesday, March 6th, 2024
Salesforce Launches Einstein 1 Studio: Low-Code AI Tools For Customizing Einstein Copilot And Embedding AI Into Any CRM App
Salesforce admins and developers can now build, customize, and embed AI across every Salesforce app and workflow, including Einstein Copilot
more → Salesforce News, Wednesday, March 6th, 2024
Turtle Bay Resort Redefines Personalized Hospitality With Salesforce's Einstein 1 Platform
Salesforce announced it is working with Turtle Bay Resort, the luxury vacation destination nestled on O'ahu's legendary North Shore, to help the resort augment service agents with AI and personalize the entire guest experience.
more → Salesforce News, Tuesday, February 27th, 2024
Salesforce's Einstein Copilot Is Here: The Conversational AI Assistant For CRM That Delivers Trusted AI Responses Grounded With Your Company Data
Einstein Copilot delivers trusted responses because it's grounded in your company's unique data and metadata, enabling it to deeply understand your business and customer relationships
more → Salesforce News, Thursday, February 15th, 2024
Salesforce Announces Clean Energy Program Management To Help Utilities Build A Sustainable Future
Salesforce introduced Clean Energy Program Management for Energy & Utilities Cloud. This new solution streamlines the launch, management, and oversight of energy efficiency, conservation, electrification, and EV charging programs to help electric, gas, and water utilities increase customer participation in clean energy programs.
more → Salesforce News, Wednesday, February 14th, 2024
Salesforce Launches Trusted Generative AI For Customers In Slack
AI-powered search, channel recaps, and thread summaries surface and prioritize what employees need to know so they can stay on top of their work day
more → CIO, Thursday, February 8th, 2024
Salesforce's Einstein 1 Platform To Get New Prompt-Engineering Features
The two new features, still in the research phase, are expected to help developers do prompt engineering faster, thereby speeding up the development of generative AI applications.
more → VentureBeat, Monday, December 18,2023
Salesforce Strengthens Play With Vector Database Support, Enhanced Einstein Copilot
Salesforce is strengthening its AI offering with new support and functionality.
more →
Salesforce News, Thursday, October 26,2023
Salesforce Named A Leader In The 2023 Gartner Magic Quadrant For Multichannel Marketing Hubs
For the sixth consecutive year, Salesforce has been recognized as a Leader in the 2023 Gartner Magic Quadrant for Multichannel Marketing Hubs.
more → Salesforce News, Monday, October 23,2023
Salesforce Announces Life Sciences Cloud, Bringing the World's #1 AI CRM to Pharma and MedTech Organizations
Salesforce announced Life Sciences Cloud, a trusted, secure platform for pharmaceutical (pharma) and medical technology (medtech) organizations to help them speed up drug and device development, enlist and retain patients across the clinical trial journey, and leverage AI to deliver personalized experiences to customers.
more → Salesforce News, Friday, October 20,2023
Salesforce Recognized As A Leader In The 2023 Gartner Magic Quadrant For Sales Force Automation Platforms
Salesforce has been recognized as a Leader in the 2023 Gartner Magic Quadrant for Sales Force Automation Platforms for the 17th consecutive year. Significance: Powered by trusted AI and data, Salesforce's Sales Cloud delivers millions of AI-powered sales recommendations and insights to companies of all sizes across industries, helping them close deals and drive revenue faster.
more → Search Customer Experience, Friday, October 13,2023
Salesforce
Salesforce Inc. is a cloud computing and social enterprise software-as-a-service (SaaS) provider based in San Francisco. Founded in March 1999 by former Oracle executive Marc Benioff, Parker Harris, Dave Moellenhoff and Frank Dominguez, the company started off as a customer relationship management (CRM) platform vendor.
more →
Salesforce News, Thursday, September 28,2023
Salesforce, Ferrovial, and NTT DATA Expand Partnership to Digitally Transform Sustainable Infrastructure
Global infrastructure operator Ferrovial and technology consultancy NTT DATA have doubled down on their partnership with Salesforce to develop the next generation of sustainable infrastructure technology.
more → Salesforce News, Thursday, September 28,2023
New Salesforce Report Reveals How Asia Pacific Ai Readiness Will Impact Deployment Of Generative AI
Salesforce today released the 2023 Asia Pacific AI Readiness Index, and it shows a growing divide between economies based on their readiness to adopt the technology.
more → Salesforce News, Thursday, September 28,2023
How Salesforce's Data Cloud Drives The Next Generation Of AI-Powered Enterprise Apps
As a high school student in Silicon Valley in the late 1970s, Fisher teamed up with Benioff to develop software games for Apple and Atari computers. The two parted ways when Fisher went to Stanford to study computer science and Benioff went to the University of Southern California to study business.
more → Salesforce News, Tuesday, September 12,2023
Salesforce Announces The New Einstein 1 Platform - Driving Productivity And Trusted Customer Experiences Powered By Data, AI, And CRM
New Einstein 1 Data Cloud is now natively integrated with the Einstein 1 Platform, so customers can connect any data to create a unified profile of their customer, and infuse AI, automation, and analytics into every customer experience
more → Salesforce News, Tuesday, September 12,2023
Salesforce And Google Expand Partnership To Deliver A New Era Of Business Productivity Powered By Generative AI
Integration of Salesforce and Google Workspace generative AI assistants will let customers securely work across platforms to generate customized content in Google Workspace, and update records and trigger workflows in Salesforce
more → Salesforce News, Monday, September 11,2023
Salesforce Gives $20M To Education, Expanding Pathways Into Tech And AI Careers
New grants will benefit high schools and middle schools in cities across the United States; Additional grantees include nonprofits in the U.S., France, Germany, and the UK that are training students for future careers
more → Salesforce News, Thursday, September 7,2023
New AI Usage Data Shows Who's Using AI - and Uncovers a Population of 'Super-Users'
Nearly half of the general population uses generative AI, and over one-third of them use it every single day; Fifty-two percent of generative AI users say their usage is increasing, while half of the population has never tried it
more → Salesforce News, Thursday, August 31,2023
IBM And Salesforce Team Up To Help Businesses Accelerate Adoption Of Trustworthy AI
Tech giants collaborate to drive productivity and growth with generative AI
more → Salesforce News, Wednesday, August 30,2023
Salesforce Announces Strong Second Quarter Fiscal 2024 Results
Salesforce the #1 AI CRM, today announced results for its second quarter fiscal 2024 ended July 31, 2023.
more → Salesforce News, Thursday, August 24,2023
New Salesforce Field Service Innovations Bring The Power Of AI To The Mobile Workforce
New AI innovations automatically schedule appointments, predict job duration and necessary equipment, provide detailed briefings before arrival at the jobsite, and reduce time spent on invoicing and paperwork so mobile workers can focus on completing jobs fast and driving revenue
more → Salesforce News, Wednesday, August 23,2023
Salesforce Positioned As A Leader In 2023 Gartner Magic Quadrant For Digital Commerce
Salesforce, the #1 AI CRM, announced it has been named a Leader by Gartner Inc. in its Magic Quadrant for Digital Commerce. It is the eighth consecutive year that Salesforce has been recognized.
more → Salesforce News, Tuesday, August 22,2023
New Challenge Backed By Salesforce And Industry Leaders Aims To Accelerate Sustainable Aviation
Salesforce, Airbus, Breakthrough Energy, Boom Supersonic, Deloitte, Eni, JetBlue Ventures, Qantas Airways Limited, and World Energy launched a call for ecopreneurs to submit innovative solutions to support the decarbonization of the aviation sector. This initiative is a collaboration between the First Movers Coalition (FMC) and UpLink to scale and commercialize innovations in sustainable aviation.
more → Salesforce News, Friday, August 18,2023
1 In 6 Shoppers Have Used Generative AI For Purchase Inspiration - Salesforce Report
A new survey of 2,400 shoppers and 1,125 retail leaders in 17 countries indicates that the retail industry is again on the precipice of major disruption. After just a few months in the public consciousness, generative artificial intelligence is already making an impact on retail, with 17% of shoppers reporting they've already used generative AI for purchase inspiration.
more → Salesforce News, Thursday, August 17,2023
How Salesforce Uses Data Cloud To Fuel Its Own Business
Throughout Salesforce's 24-year history, the company has been on a mission to create a 360-degree view of every customer. With the introduction of Data Cloud, that vision is becoming a reality.
more → Salesforce News, Wednesday, August 16,2023
Chief Scientist For Salesforce Ai Offers A Glimpse Into The Future Of Generative AI
Nearly 7 in 10 workers say generative AI will help them better serve customers, so it's no wonder companies are clamoring to understand how they can use the technology to their advantage.
more → Salesforce News, Friday, August 4,2023
Salesforce Launches BYOM To Make It Easy For Businesses To Use Proprietary Data To Build And Deploy AI Model
Salesforce today announced the general availability of Einstein Studio, a new, easy-to-use 'bring your own model' (BYOM) solution that enables companies to use their custom AI models to power any sales, service, marketing, commerce, and IT application within Salesforce, helping them get more from their AI and data investments.
more → Salesforce News, Wednesday, August 2,2023
Salesforce Launches Starter Suite, Simplifying CRM For Small Businesses
Today, Salesforce announced general availability of Starter, a simple all-in-one CRM app bringing sales, service, and marketing capabilities together to help small and growing businesses manage customer relationships, centralize key data, and grow more efficiently.
more → https://www.oracle.com/news/announcement/united-biosource-selects-oracle-cloud-safety-technology-for-its-safety-programs-2023-08-01/
Salesforce Launches Slack Sales Elevate To Transform How Sales Teams Work
Slack Sales Elevate natively integrates Sales Cloud to help boost productivity by allowing sellers to update pipeline, see real-time data, and act on notifications directly in Slack
more → Salesforce News, Wednesday, August 2,2023
Dentsu Helps Brands Create Generative AI-Powered Customer Experiences With Salesforce
Dentsu and Merkle, dentsu's leading technology-enabled, data- driven customer experience management (CXM) company, today announced that they are collaborating with Salesforce to offer AI expertise to marketing and commerce leaders. Merkle's generative AI solution, Merkle GenCX, will be available for businesses to use with Salesforce Einstein GPT to help brands harness the power of generative AI to deliver, manage, and optimize connected customer experiences.
more →
Salesforce News, Saturday, July 29,2023
Salesforce's New Sales Gpt And Service GPT Drive Productivity And Personalize Customer Interactions With Generative AI
Sales GPT and Service GPT will bring the power of trusted, secure generative AI, and real-time data from Data Cloud, to empower teams to close deals faster, anticipate customer needs, and increase productivity
more → Salesforce News, Wednesday, July 12,2023
Upskilling For The AI Era: Empowering Teams To Harness Generative AI
Globally, two-thirds of corporate leaders report that their company is looking for ways to use generative AI. Yet the vast majority of businesses aren't tapping AI to its full potential. In fact, 65% of senior IT leaders say they aren't prepared to implement generative AI right now.
more → Salesforce News, Wednesday, July 12,2023
Salesforce Supports AI Regulation Advancing Digital Trust And Innovation
AI, especially generative AI, is the next seismic technology shift - on the level of the internet and mobile. But new technology has its limits, and can lead to a wide range of risks, including issues of accuracy, bias and inequality, privacy and security, and sourcing of content.
more → Salesforce News, Wednesday, July 12,2023
New Research: Over Half of Workers Say Generative AI Will Help Advance Their Career, but Most Lack the Skills
Salesforce surveyed over 4,000 full-time desk workers as part of its Generative AI Snapshot Research Series, finding that while 54% of workers believe generative AI will advance their career, 62% say they don't have the skills to effectively and safely use the technology.
more → Salesforce News, Tuesday, July 11,2023
How the EU-US Data Privacy Framework Benefits Salesforce Customer Data Transfers
On July 10, 2023, the European Commission adopted its adequacy decision for the EU-US Data Privacy Framework (EU-US DPF). This validated President Joe Biden's October 2022 Executive Order, which implemented critical data privacy protections for transferring personal data from the EU to the United States.
more → Salesforce News, Thursday, July 6,2023
Air France LKM Martinair Cargo's Data-Driven Customer Service Takes Flight With Salesforce
Global airline group Air France KLM Martinair Cargo (AFKLMP Cargo) is partnering with Salesforce to transform its global customer service.
more → Salesforce News, Wednesday, July 5,2023
Salesforce CEO Marc Benioff, T-Mobile CEO Mike Sievert Discuss the Ascent of AI, Trust, and Stakeholder Capitalism
Salesforce Chair & CEO Marc Benioff recently sat down with T-Mobile CEO Mike Sievert to talk about why today is arguably the most important time in recent history for technology - calling out the power of generative AI, the importance of trust in approaching new technology, and the role of business in society.
more → Salesforce News, Thursday, June 29,2023
Salesforce To Invest $4B In Its UK Business Over 5 Years
Salesforce pledges to invest in AI innovation, customer success and growth in the UK; Company welcomes 14,000 registered attendees to World Tour London : AI Day to hear from customers including Aston Martin Lagonda, Heathrow Airport, Marks & Spencer and Santander UK
more → Salesforce News, Tuesday, June 20, 2023
Salesforce Unveils New AI, Data, And CRM Capabilities For The Consumer Goods Industry To Help Drive Profitable Growth
Today, Salesforce announced new innovations including Consumer Goods Cloud for Service, Trade Promotion Effectiveness dashboards, and Mulesoft Direct for Consumer Goods.
more → enterprise times, Tuesday, June 13,2023
Salesforce Unveils AI Cloud
Salesforce has announced AI Cloud, a new way for Salesforce customers to enhance customer experiences and company productivity with generative AI for the enterprise. AI Cloud is a suite of capabilities optimised for delivering trusted, open, and real-time generative experiences across applications and workflows.
more →
Salesforce News, Monday, June 12,2023
Unleashing An AI Revolution: Inside Salesforce's Decade-Long Journey
When Sarah Aerni successfully trained an AI model to correctly label worm cells for her dissertation, she realized two things.
more → Salesforce News, Monday, June 12,2023
Salesforce Ventures Doubles Down On Generative AI Fund
Salesforce Ventures is expanding its Generative AI Fund, doubling the $250 million fund to $500 million as part of its continuing commitment to bolster the AI startup ecosystem and spark the development of responsible generative AI.
more → Salesforce News, Monday, June 12,2023
AI Cloud: A Guide To Salesforce's Trusted, Open, And Business-Ready GPT-Powered Applications
AI Cloud is built for CRM to supercharge customer experiences and company productivity by bringing together AI, data, analytics, and automation to provide trusted, open, real-time generative AI that is enterprise ready.
more →