Introducing OpenAI Presence
OpenAI, Wednesday, July 22nd, 2026
OpenAI launches Presence, an enterprise product for deploying trusted AI agents across voice and chat.
OpenAI introduced Presence, a product that helps enterprises deploy trusted AI agents to answer questions, resolve issues, use company systems, take approved actions, and escalate to humans when needed.
Each deployment is scoped to a task, with enterprises setting policies on permitted actions, approvals, and human handoffs.
OpenAI says Presence already handles its own English phone support, resolving 75% of inbound calls without a human. It is rolling out via limited GA supported by OpenAI Forward Deployed Engineers and select partners.